Are you a referral site? 

We’re not a referral service; we handle everything in-house. Our dedicated team manages every aspect of your project, using our own skilled professionals or trusted subcontractors. From start to finish, you’ll work directly with us, ensuring a smooth, hassle-free experience and consistent quality. Unlike referral sites that simply provide options and leave you to manage the details, we take full responsibility for the entire process—ensuring the job is completed to your satisfaction and that payment is handled seamlessly. With us, you can count on the job being done right, every time.

How do ensure the quality and reliability of your crews?

We don’t just trust anyone to work in your home—we ensure they are fully qualified, professional, and aligned with our values.

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Insurance 

We verify that they carry appropriate insurance coverage, giving you peace of mind in case of any unexpected issues.

Licensing

When required, we confirm they are fully licensed and comply with all local regulations.

WSIB Coverage

We ensure that they have WSIB (Workplace Safety and Insurance Board) coverage, so you’re not held liable for any accidents or injuries that may occur on the job.

Direct Oversight

We meet, work alongside, and closely supervise all sub-trades to ensure their work aligns with our commitment to quality, safety, and customer satisfaction.

Customer Service Standards

We make sure their approach to customer service mirrors our own, so you can expect a smooth, respectful, and professional experience throughout the project.

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How do you guarantee the quality of your work?

We stand behind every job we do. Here’s how we ensure your satisfaction:

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Post-Completion Inspection

After the work is completed, we inspect it thoroughly and confirm that you’re fully satisfied with the results.

Warranty Support

If any issues arise within the warranty period, we’ll coordinate with the trade professional to have it addressed promptly and at no additional cost to you.

Accountability

If for any reason the original contractor or sub-trade is unable or unwilling to resolve the issue, we’ll step in and make sure the work is corrected, either by them or another trusted professional.

Are repair costs included in my subscription fee?

The subscription fee includes the initial inquiry, phone troubleshooting, access to our vetted employees and trades, and coordination to match you with the right tradesperson or service provider to meet your specific need. Any on-site assessments, repairs, or services will be billed separately, and we’ll provide you with a quote for you to review and approve before any work begins.

What types of calls are covered by my subscription?

Your subscription covers a wide range of home-related inquiries, including:

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Repair or Renovation Requests

If you need help with repairs or are planning a renovation, we’ll guide you through the process.

Home Maintenance Questions

Whether it’s general upkeep or seasonal maintenance tips, we’re here to provide advice and recommendations.

Uncertainty About Repairs

If something in your home seems off and you’re unsure whether it requires repair, give us a call for guidance.

Remodeling Information

Thinking about remodeling a space, like your bathroom or kitchen? We can provide insight into what’s involved, potential costs, and help you plan the next steps.

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Scam Avoidance

If someone shows up at your door claiming to offer services at prices that seem too good to be true, you can call us right away. Our team can assess the legitimacy of the offer, verify the contractor’s credentials, and provide recommendations for trusted professionals if work is needed. 

How can I trust you when you come to my house? 

We understand that trust is essential, and while it’s ultimately earned, we take several steps to build it from the start:

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Identification & Transparency 

Before anyone arrives at your home, we’ll tell you exactly who’s coming, and we’ll send you a photo for reference, so you can confidently recognize the person at your door. If a sub-trade is involved, we’ll also provide the name of the company they represent.

Mandina Team Uniforms 

Our staff will arrive in a Mandina-branded shirt, so you’ll easily know they’re part of our trusted team.

Vulnerable Sector Checks 

All of our supervisors have undergone Vulnerable Sector Checks through their local police department - the same standard required for teachers and retirement home staff, ensuring you can trust their presence in your home.

Open Communication 

When you subscribe, you can provide any additional contacts you'd like included in communications, so you’re always informed and involved.

Invite a Third Party

We encourage you to have a friend, neighbor, or family member present when our team arrives, so you can feel comfortable and confident in the process.